Original review: Jan. 4, 2019 The first power failure the generator came on fine. The next one it failed to come on and locked up. It gave error code E1062. The dealer reset the unit and the next power failure it did the same thing.
Generac introduces the first generator intended for and unless otherwise directed by local codes. ® Internal Fault/Incorrect Wiring Protection. Generac Generators Cost Of Stand By System. I have a 16KW Generac Standby generator that I performed a regular maintained on, I pulled the 7.5 amp fuse to clear the yellow fault code. When I put the fuse back in I didn't put it in fully, now I. Generator voltage sensing Constantly monitors generator voltage to ensure the cleanest power delivered to the home. Utility interrupt delay Prevents nuisance start-ups of the engine, adjustable 2-1500 seconds from the factory default setting of 12 seconds by a qualified dealer.
The dealer said he could not fix and I had to get another dealer to do the warranty work. Two separate dealers have given me the runaround and they all are too busy to set an appointment. Generac customer service says I have to call a dealer. The unit is useless as is Generac service. DO NOT BUY A GENERAC UNIT and especially not the Synergy unit.
Original review: Dec. 28, 2018 Bought the 16 kW home standby generator in 2004 because we have a lot of power outages in living rural. Generator ran okay for several years. Had an over-speed trip problem, battery charging problem. Generac tech repaired those at my costs. Had a slow starting problem (still do). Generac service companies (2) cannot fix it.
Generac Generator Fault Code 1600
One service company charged me $356. For the service call, 2 spark plugs, one air filter and it didn't help any at all. Had another tripping off problem.
Generac tech said it was a bad stator. I replaced the rotor & stator for $1300. Original review: Dec. 22, 2018 This unit is brand new and has never run. Zero hours on this units clock. I have called the Generac company three times but have not been helped or given advice on how to fix this problem. The problem is I can not move the fuel selection switch from natural gas to propane.
I was told there is a pin stopping the switch from turning. There are several Generac service people in New Hampshire but the few I called never returned my call.
Generac never returned my calls or offered to help with this problem with the fuel selection switch, keeping in mind this unit is brand new and never has run at all. Original review: Dec. 11, 2018 I purchased the Generac EcoGen in July 2015.
Home is off grid and Generac had a good sales pitch. The EcoGen was hooked up and activated on Sept 15, 2015. It would not start so service was ordered. Generac repairman walked into my yard looked at the EcoGen saying he knew nothing about them and left. Watch series. Second repair call was two weeks after. He diagnosed issue as the main motherboard. An additional two more weeks for part to arrive and two more weeks to installation.
Generac has it finally turning on Nov 30, 2015. We were building our home so usage began Nov 2017. Now on Nov 16, 2018 it shuts down during dinner and will not work.
Contacted Generac Nov 17, 2018. Today is Dec 10, 2018 and so far NO Generac repairman has been to my home. Generac one day says generator is not under warranty then two weeks later says it is and now today says no warranty. The whole issue is when DID my warranty start?
When it was activated or when Generac got it running. This is all documented with Generac, yet they are choosing to ignore.
We are very disappointed with Service and support from Generac. We also found out that Generac has discontinued this generator due to the number of problems associated with it.
AND Generac knew there were such issues and didn't do a recall. AND now they are putting this burden on the customer who paid for this device. Generator less than 200 hrs; cost $3900; repair quote $3,000!
Generac Guardian Generator Fault Codes
Original review: Dec. 2, 2018 I had a 20 KW Generac Synergy model installed this summer (June 2018). I chose the Synergy model after reading that it would be quieter running and save fuel due to the capability of varying the running speed due to the load required. I live in Central Virginia about 40 miles southwest of Richmond. We lost power for the first time during Hurricane Michael for four days (90 hours) and it never missed a beat. I was without power for 5 seconds while the transfer switch turned power on from the generator and that was it.